ARS (Registration Service) provides information of the radio subscribers availability in the radio network.
If you have some subscriber radios which are turned on, but they are not shown in online list of subscribers in SmartPTT Dispatcher, then please find below the list of ways to check if configuration is correct.
1. Registration Service
Make sure that Registration Service is active in SmartPTT Radioserver configurator.
2. Registration Service (for control stations configuration only)
Select ARS in SmartPTT Radioserver Configurator for each added Control Station. Make sure that no other program uses port specified for ARS (by default 4005).
For instance, QIP or ICQ, MOTOROLA DDMS Service use exactly the same port by default and if one of these programs is started on you PC, then you might have issues with Subscribers registration. Change default ports or stop the services/close applications.
3. ARS Radio ID (for control stations configuration only)
Check subscriber radio settings in MOTOTRBO CPS. The ARS Radio ID of the subscriber radio (Network section) and the Radio ID of the Control Station (General Settings section) must be the same.
Note. All radio IDs (General Settings section) in one radio network should be different.
4. ARS Radio ID (for IP Site Connect network configuration only)
Check radio settings in MOTOTRBO CPS. The ARS Radio ID and ID of Slot 1 and Slot 2 in SmartPTT Radioserver Configurator in the IP Site Connect system section must be the same.
5. ARS Initialization Delay
In MOTOTRBO CPS in the General Settings section of the radio set the ARS Initialization Delay value to 0.
6. ARS on System Change
Enable ARS in MOTOTRBO CPS in the channel settings of the radio. Select either On System Change or On System/Site Change.
7. Forward to PC
(for control stations configuration only)
For Control Station (for control stations configuration only) codeplug in the field Forward to PC select Via USB in the Network settings in MOTOTRBO CPS.
(for all configurations)
For all subscriber radios in the field Forward to PC select Disabled.
8. Privacy Type
Check Privacy Type for the radio, repeater and SmartPTT Radioserver. It is important that Privacy Types and Privacy Keys match. Otherwise, the radio should transmit without privacy set up.
9. TCP/IP v4 (for control stations configuration only)
In the network connection properties of MOTOTRBO, which is created automatically at connecting the control stations to the computer via USB, disable all the interfaces except for TCP/IP v4.
10. Windows Firewall
Disable Windows Firewall and add Inbound and Outgoing Rules for Client.exe, Radioservice.exe, RSConfigurator.exe.
11. Routing table (for control stations configuration only)
(For SmartPTT v7.2.0 and older) or (If several network interfaces are used)
Make sure that routing is configured for the control stations. If it is not added in the dynamic routing table, add the following static route:
route -p add 18.104.22.168 mask 255.0.0.0 192.168.10.1, where 192.168.10.1 is the IP address of the control station.
12. Passive ARS (for IP Site Connect network configuration only)
Make sure that Passive ARS is off in SmartPTT Radioserver Configurator.
13. DDMS (for control stations configuration only)
If SmartPTT Radioserver is installed on the same PC on which Motorola DDMS and MNIS are installed, then stop DDMS and MNIS services (if they are not used) or simply reconfigure ARS port value when Control Station Configuration is used on this Radioserver. By default all of listed application uses port 4005.
For instance, keep ARS port value 4005 for SmartPTT Radioserver.
But change ARS port value to any free value (e.g., 4006 ) for MNAI Radio Network in MOTOTRBO MNIS application and in MOTOTRBO DDMS application .
If profile is used for Operator, make sure that in selected profile ARS Service is enabled.
Note. Profile can be applied both to any Operator profile and Administrator profile.
15. Firmware Version
All MOTOTRBO radios and repeaters working in the radio system must use the same firmware version.
The required firmware version for DP/DM 3000 is "R01.08.32" or higher; The required firmware version for DP/ DM 4000 and SL radios is «R02.00.00» and higher.