General Notice: SmartPTT 9.0 and all further versions are completely comaptible with Microsoft Windows 10. The article below was kept just for the records.
On July 28, 2015 new version of Windows OS was released - Windows 10. SmartPTT 8.7 software was tested with that system and the testing process revealed some issues which a user can face while working on the new OS. This article describes those issues and solutions for them.
Please note that if you are facing any other issues, you can always contact us at http://support.smartptt.com, and we will be glad to help you.
- Cannot restart radioserver. Service stops, but does not start afterwards.
When clicking on “Restart” button, you can face the following issue: Service will stop, but will not start after that, showing the aforementioned error.
To start the server after such error you just need to click on “Start” button once.
Notes:
- If you simply click “Stop” – Service will stop without errors. If you click “Start” after that – Service will start without errors.
- Service will automatically start when system boots up.
- DDMS and/or SQL Server may cease to start automatically after power on or system reboot.
This issue can happen if PC was powered on or rebooted, but you did not login to actual user in OS during a couple of hours after the system actually booted up. DDMS and/or SQL Server may remain stopped.
In Windows system log you will be able to find following notes:
A timeout was reached (30000 milliseconds) while waiting for the Motorola Presence Notifier Application service to connect.
The Motorola Presence Notifier Application service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
And/or:
A timeout was reached (30000 milliseconds) while waiting for the SQL Server (SQLEXPRESS) service to connect.
The SQL Server (SQLEXPRESS) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Solution:
You will need to start those services manually via System Administration tool available in Windows Control Panel.
- No access to radioserver Event Log
When radioserver starts you may eventually find the following database access error message on the radioserver Log tab:
Cannot open database "RadioServer" requested by the login. The login failed.
Login failed for user 'NT AUTHORITY\SYSTEM'.
Solution #1:
Enable and use SQL Server authorization instead of Windows NT authorization.
Solution #2:
Enable additional role "sysadmin" for SQL user NT_AUTHORITY/System via SQL Management Studio
- Failure to install SQL Server Management Studio
During the installation of SQL Management Studio (if it's required to additional tuning of the database) you can face the following error:
Feature failure reason:
An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Error details:
Error installing Microsoft .NET Framework 3.5
Error while enabling Windows feature : NetFx3, Error Code : -2146498529 , Please try enabling Windows feature : NetFx3 from Windows management tools and then run setup again. For more information on how to enable Windows features , see http://go.microsoft.com/fwlink/?linkid=227143
Error code: 0x85940001
Visit http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.2100.60&EvtType=0x681D636F%401428%401&EvtType=0x681D636F%401428%401 to get help on troubleshooting.
Solution #1:
You can run the installation of SQL Management Studio while connected to Internet without any proxy-servers. Installer software will ask your permission to download and install all needed components.
Solution #2:
1) Install SQL Express 2012.
2) Insert disk with system image to either real or virtual disk drive.
3) Copy “sxs” folder to the root directory of your system disk. The “sxs” folder is located at D:\sources\sxs (D – system image disk letter).
4) Give all permissions for this folder to current user.
5) Run cmd as administrator and execute the command:
dism /online /enable-feature /featurename:netfx3 /all /source:c:\sxs /limitaccess
6) Run SQL Management Studio. It is possible that you will face the following error, but you can ignore it by pressing “Continue” button.
7) Install SQL Server adding “Management Tools – Basic” option
After the installation, you will be able to run SQL Management Studio from:
C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn\ManagementStudio\Ssms.exe
Comments