SmartPTT Technical Support Center
Dear customer! Welcome to SmartPTT Technical Support Center!
Here you find the latest information about our products, complete documentation of SmartPTT (documents, manuals, articles, questions and answers). Also here you can get expert technical support from our engineers!
General documentation
General Terms of Use
Documentation
SmartPTT Enterprise
SmartPTT PLUS
SmartPTT Mobile
SmartPTT Express
RG-1000e
- ★ RG-1000e Installation and configuration guide R3.0.1
- ★ RG-1000e Migration to Firmware R3.0
- RG-1000e Configuration for APX radios
- RG-1000e Configuration for CDM radios
- RG-1000e Configuration for Mototrbo radios
- RG-1000e Configuration for MTM5000 radios
Adaptel
Additional accessories
- Cable preparation guide for DM1000 and DM2000 series radios
- Microphone Connector
- SmartPTT Welcome Image Upload Guide
- SmartPTT Welcome Image for MOTOTRBO portable, mobile, and SL series radios
- External PTT Pedal Circuit (RS232)
- Analog Radio Connection Circuit (RS232)
Manuals & Guides
- ★ How to configure Redundant Radioserver
- ★ How to Create an Offline Map for SmartPTT EXPRESS
- ★ How to Install RG1000e Driver
- ★ SmartPTT PLUS Capacity Max Configuration Guide
- ★ SmartPTT Radioserver Configuration Guide on Connect Plus
- ★ MOTOTRBO Telephone Interconnect
Knowledge Articles
Logging
SmartPTT Services
- MNIS Data Gateway Relay
- Bridging Radio Networks across Different SmartPTT Radioservers
- Update Guide of unsupported SmartPTT versions
- SmartPTT Email Gateway
- SmartPTT SQL Server Authorization
- SmartPTT Downgrade Guide
All
- ★ SmartPTT Web Client does not show login tab
- ★ Automatically restart of SmartPTT Radio Server
- ★ KNOWN ISSUE: Master repeater reboots when SmartPTT Radioserver is started
- Sign In / Sign Out - User Authorization
- Dispatcher is not running, radioserver configurator is blank and has critical error
- How to find information about installed license
Location Service (GPS)
- “For Development purposes only” watermark is shown over Google Map in the SmartPTT dispatcher
- How to create Offline Map
- Google Maps JavaScript API is not supported by the browser you are using
- How to create Raster Map
- CSBK Data
- FIX: Google Maps are not working and grayed out in SmartPTT
Control Stations
Calls and Sound
IP Site Connect (IPSC)
- 1.1. Main advantages of IP Site Connect Network
- 1.2. Concept of IP Site Connect System
- 1.3. Requirements
- 1.4. Roles of repeaters in IP Site Connect Network (Master and Peer)
- 1.5. Local Area Channel and Wide Area Channel
- 1.6. IP Site Connect codeplug configuration. Repeaters.
Telephone interconnect
LCP Configuration
Top Support Answers
Other
- Dispatcher cannot connect to its database on first start
- Installation error
- Simultaneous Voice Calls from Dispatch Console
- SQLExpress fails during installation
- SmartPTT Radio Service fails to start
- Database is not created on Dispatcher Console
About customer service
Control Stations
Sound quality
Subscribers
Telephone interconnection
- SMARTPTT PLUS PHONE CONNECT vs SMARTPTT PLUS SIP-10 (20)
- How to configure telephone interconnection for Control Stations?
- Sound in phone call is going one way or totally absent
- Radio subscriber cannot initiate/end a phone call
- Radio receives incoming call, but pressing PTT gives "channel busy" signal