SmartPTT Technical Support Center
Dear customer! Welcome to SmartPTT Technical Support Center!
Here you find the latest information about our products, complete documentation of SmartPTT (documents, manuals, articles, questions and answers). Also here you can get expert technical support from our engineers!
Documentation
SmartPTT Installation
- ★ SmartPTT Basic 9.1 System Requirements
- ★ SmartPTT Monitoring 9.1 System Requirements
- ★ SmartPTT Enterprise 9.1 System Requirements
- ★ SmartPTT PLUS 9.1 System Requirements
- SmartPTT Enterprise 9.1 Radioserver Configurator Guide
- SmartPTT Enterprise 9.1 Dispatcher User Guide
General
- SQLExpress fails during installation
- SmartPTT Radio Service fails to start
- Database is not created on Dispatcher Console
- No connection between Dispatcher Console and Radioserver
- In Dispatcher Console, “Online” subscriber tree shows Radioserver, but no control station is displayed under the Radioserver
- SmartPTT Radio Service is not started automatically on Radioserver reboot
Manuals & Guides
- ★ SmartPTT Radioserver Configuration Guide on Connect Plus
- ★ NAI Network Configuration Guide (LCP)
- ★ MOTOTRBO Telephone Interconnect
- ★ Capacity Plus Deployment Guide (MOTOTRBO + SmartPTT)
- Access to Web Client from WAN side
- Radioserver Remote Database (SmartPTT ver. 9.1)
Additional accessories
- Cable preparation guide for DM1000 and DM2000 series radios
- Microphone Connector
- SmartPTT Welcome Image Upload Guide
- SmartPTT Welcome Image for MOTOTRBO portable, mobile, and SL series radios
- External PTT Pedal Circuit (RS232)
- Analog Radio Connection Circuit (RS232)
Knowledge Articles
SmartPTT Services
- SmartPTT Email Gateway
- SmartPTT SQL Server Authorization
- SmartPTT Downgrade Guide
- SmartPTT Update Guide
- How to collect debug information
- How to get HID of Radioserver
All
- ★ Automatically restart of SmartPTT Radio Server
- ★ KNOWN ISSUE: Master repeater reboots when SmartPTT Radioserver is started
- RG-1000 Radio Remote Gateway User Guide
- RG-1000 Remote gateway configuration tool
- Network diagnostics with iPerf tool
- Windows 10 compatibility for SmartPTT 8.7
Location Service (GPS)
- How to create Raster Map
- CSBK Data
- FIX: Google Maps are not working and grayed out in SmartPTT
- Indoor tracking (SmartPTT 8.6)
- Indoor tracking (SmartPTT 8.3 - 8.5)
- Location Service. General Information
Control Stations
Calls and Sound
IP Site Connect (IPSC)
- 1.1. Main advantages of IP Site Connect Network
- 1.2. Concept of IP Site Connect System
- 1.3. Requirements
- 1.4. Roles of repeaters in IP Site Connect Network (Master and Slave)
- 1.5. Local Area Channel and Wide Area Channel
- 1.6. IP Site Connect codeplug configuration. Repeaters.
Telephone interconnect
LCP Configuration
Top Support Answers
Other
About customer service
Control Stations
Sound quality
Subscribers
Telephone interconnection
- SMARTPTT PLUS PHONE CONNECT vs SMARTPTT PLUS SIP-10 (20)
- How to configure telephone interconnection for Control Stations?
- Sound in phone call is going one way or totally absent
- Radio subscriber cannot initiate/end a phone call
- Radio receives incoming call, but pressing PTT gives "channel busy" signal