SmartPTT Technical Support Center
Dear customer! Welcome to SmartPTT Technical Support Center!
Here you find the latest information about our products, complete documentation of SmartPTT (documents, manuals, articles, questions and answers). Also here you can get expert technical support from our engineers!
Documentation
SmartPTT Installation
- ★ SmartPTT Enterpise 9.3.1 Additional User Guides
- ★ SmartPTT Enterpise 9.3.1 Main User Guides
- ★ RG-1000e Firmware & CPS R.2.2.2
- ★ SmartPTT Ports
- SmartPTT Enterpise 9.3 Additional User Guides
- SmartPTT Enterpise 9.3 Main User Guides
General
- SQLExpress fails during installation
- SmartPTT Radio Service fails to start
- Database is not created on Dispatcher Console
- No connection between Dispatcher Console and Radioserver
- In Dispatcher Console, “Online” subscriber tree shows Radioserver, but no control station is displayed under the Radioserver
- SmartPTT Radio Service is not started automatically on Radioserver reboot
Manuals & Guides
- ★ CPS RG-1000e User Guide R2.2.2
- ★ RG-1000e User Guide R2.2.2
- ★ CPS RG-1000e User Guide R2.2.1
- ★ How to Install RG1000e Driver
- ★ RG-1000e User Guide R2.2.1
- ★ RG-1000e Upgrade Guide R2.2.0
Additional accessories
- Cable preparation guide for DM1000 and DM2000 series radios
- Microphone Connector
- SmartPTT Welcome Image Upload Guide
- SmartPTT Welcome Image for MOTOTRBO portable, mobile, and SL series radios
- External PTT Pedal Circuit (RS232)
- Analog Radio Connection Circuit (RS232)
Knowledge Articles
SmartPTT Services
- SmartPTT Email Gateway
- SmartPTT SQL Server Authorization
- SmartPTT Downgrade Guide
- SmartPTT Update Guide
- How to collect debug information
- How to get HID of Radioserver
All
- ★ SmartPTT Web Client does not show login tab
- ★ Automatically restart of SmartPTT Radio Server
- ★ KNOWN ISSUE: Master repeater reboots when SmartPTT Radioserver is started
- How to find information about installed license
- HID depends on Windows language
- Disconnection of SmartPTT Dispatcher while the other one is connecting
Location Service (GPS)
- “For Development purposes only” watermark is shown over Google Map in the SmartPTT dispatcher
- How to create Offline Map
- Google Maps JavaScript API is not supported by the browser you are using
- How to create Raster Map
- CSBK Data
- FIX: Google Maps are not working and grayed out in SmartPTT
Control Stations
Calls and Sound
IP Site Connect (IPSC)
- 1.1. Main advantages of IP Site Connect Network
- 1.2. Concept of IP Site Connect System
- 1.3. Requirements
- 1.4. Roles of repeaters in IP Site Connect Network (Master and Slave)
- 1.5. Local Area Channel and Wide Area Channel
- 1.6. IP Site Connect codeplug configuration. Repeaters.
Telephone interconnect
LCP Configuration
Top Support Answers
Other
About customer service
Control Stations
Sound quality
Subscribers
Telephone interconnection
- SMARTPTT PLUS PHONE CONNECT vs SMARTPTT PLUS SIP-10 (20)
- How to configure telephone interconnection for Control Stations?
- Sound in phone call is going one way or totally absent
- Radio subscriber cannot initiate/end a phone call
- Radio receives incoming call, but pressing PTT gives "channel busy" signal