SmartPTT Technical Support Center

General documentation

Privacy Policy

• Privacy Policy

Documentation

SmartPTT Enterprise

• SmartPTT Enterprise 9.9 Documentation
• SmartPTT Enterprise 9.8 Dispatcher Guide
• SmartPTT Enterprise 9.8 Release Notes
• SmartPTT Enterprise 9.8 Installation and Configuration Guide
• SmartPTT Enterprise 9.8 System Requirements
• SmartPTT Enterprise 9.8 Web Client Guide

See all 12 articles

SmartPTT Mobile

• SmartPTT Mobile Android 5.2.0 Release Notes
• SmartPTT Mobile Android 5.2.0 User Guide
• SmartPTT Mobile iOS 3.2.0 Release Notes
• SmartPTT Mobile iOS 3.2.0 User Guide
• SmartPTT Mobile iOS 3.0.2 User Guide
• SmartPTT Mobile iOS 3.1.0 User Guide

See all 8 articles

SmartPTT PLUS

• SmartPTT PLUS 9.8.1 Installation and Configuration Guide
• SmartPTT PLUS 9.8 Installation and Configuration Guide
• SmartPTT PLUS 9.8 Dispatcher Guide
• SmartPTT PLUS 9.8 Release Notes
• SmartPTT PLUS 9.8 System Requirements
• SmartPTT PLUS 9.8 Web Client Guide

See all 17 articles

SmartPTT Express

• SmartPTT Express 2.5 Quick Start Guide
• SmartPTT Express 2.5 Release Notes
• SmartPTT Express 2.5 User Guide
• SmartPTT Express 2.5 Installation and Configuration Guide
• SmartPTT Express 2.4 Release Notes
• SmartPTT Express 2.4 User Guide

See all 13 articles

General

• SQLExpress fails during installation
• SmartPTT Radio Service fails to start
• Database is not created on Dispatcher Console
• No connection between Dispatcher Console and Radioserver
• SmartPTT Radio Service is not started automatically on Radioserver reboot

Manuals & Guides

• ★ How to Create an Offline Map for SmartPTT EXPRESS
• ★ How to Install RG1000e Driver
• ★ SmartPTT PLUS Capacity Max Configuration Guide
• ★ SmartPTT Radioserver Configuration Guide on Connect Plus
• ★ MOTOTRBO Telephone Interconnect
• ★ Capacity Plus Deployment Guide (MOTOTRBO + SmartPTT)

See all 25 articles

RG-1000e

• ★ RG-1000e Installation and configuration guide R3.0.1
• ★ RG-1000e Migration to Firmware R3.0
• RG-1000e Configuration for APX radios
• RG-1000e Configuration for CDM radios
• RG-1000e Configuration for Mototrbo radios
• RG-1000e Configuration for MTM5000 radios

Additional accessories

• Cable preparation guide for DM1000 and DM2000 series radios
• Microphone Connector
• SmartPTT Welcome Image Upload Guide
• SmartPTT Welcome Image for MOTOTRBO portable, mobile, and SL series radios
• External PTT Pedal Circuit (RS232)
• Analog Radio Connection Circuit (RS232)

See all 9 articles

Outdated documentation

• ★ CPS RG-1000e User Guide R3.0
• ★ RG-1000e Remote Gateway User Guide R3.0
• SmartPTT 9.5 Installation and Configuration Guide
• SmartPTT 9.5 Radioserver Configurator User Guide
• SmartPTT 9.5 Dispatcher User Guide
• SmartPTT 9.5 System Requirements

See all 50 articles

Knowledge Articles

Logging

• Procdump file
• NLog – Enhanced logging tool
• Wireshark - network traffic capture tool
• How to collect debug information

SmartPTT Services

• MNIS Data Gateway Relay
• Bridging Radio Networks across Different SmartPTT Radioservers
• Update Guide of unsupported SmartPTT versions
• SmartPTT Email Gateway
• SmartPTT SQL Server Authorization
• SmartPTT Downgrade Guide

See all 16 articles

All

• ★ SmartPTT Web Client does not show login tab
• ★ Automatically restart of SmartPTT Radio Server
• ★ KNOWN ISSUE: Master repeater reboots when SmartPTT Radioserver is started
• Sign In / Sign Out - User Authorization
• Dispatcher is not running, radioserver configurator is blank and has critical error
• How to find information about installed license

See all 14 articles

Location Service (GPS)

• “For Development purposes only” watermark is shown over Google Map in the SmartPTT dispatcher
• How to create Offline Map
• Google Maps JavaScript API is not supported by the browser you are using
• How to create Raster Map
• CSBK Data
• FIX: Google Maps are not working and grayed out in SmartPTT

See all 11 articles

Control Stations

• Control Station Configuration (CPS 2.0)
• Control Station freezes when used in Select 5 analog system
• Control Station Configuration (CPS 1.0)
• Connecting Control Station to SmartPTT Radioserver

Calls and Sound

• MP3 files won’t play / Records are not played
• Audio issues resolving: no audio, bad sound quality

IP Site Connect (IPSC)

• 1.1. Main advantages of IP Site Connect Network
• 1.2. Concept of IP Site Connect System
• 1.3. Requirements
• 1.4. Roles of repeaters in IP Site Connect Network (Master and Slave)
• 1.5. Local Area Channel and Wide Area Channel
• 1.6. IP Site Connect codeplug configuration. Repeaters.

See all 8 articles

Telephone interconnect

• DTMF Recognition
• Setting up telephone interconnection for SmartPTT software
• What is PBX?

LCP Configuration

• 1. Linked Capacity Plus. General Information. Requirements
• 2. Linked Capacity Plus. Repeaters configuration
• 3. Linked Capacity Plus. Radio codeplug configuration

Top Support Answers

Other

• Dispatcher cannot connect to its database on first start
• Installation error
• Simultaneous Voice Calls from Dispatch Console

About customer service

• Defect report template
• About customer service

Control Stations

• How can I change Control Station Channel?
• Control station Channel name is displayed as “1:1”, "1:2", "1:3"etc.
• Control Station is not displayed on Dispatcher Console
• No Internet connection when Control Station is connected
• Problems with reading the radio via CPS

Sound quality

• ASUS Xonar audio initialization error
• Telephone subscribers can hear themselves through interlocutor / Echo effect on subscriber radio
• Unacceptable sound quality
• No sound
• Sound quality becomes worse and worse

Subscribers

• How to change subscriber name using a radio
• How To Change Subscriber Status

Telephone interconnection

• SMARTPTT PLUS PHONE CONNECT vs SMARTPTT PLUS SIP-10 (20)
• How to configure telephone interconnection for Control Stations?
• Sound in phone call is going one way or totally absent
• Radio subscriber cannot initiate/end a phone call
• Radio receives incoming call, but pressing PTT gives "channel busy" signal