Top Support Answers

Other

• Dispatcher cannot connect to its database on first start
• Installation error
• Simultaneous Voice Calls from Dispatch Console
• SmartPTT Radio Service fails to start
• Database is not created on Dispatcher Console
• No connection between Dispatcher Console and Radioserver

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About customer service

• Defect report template
• About customer service

Control Stations

• How can I change Control Station Channel?
• Control station Channel name is displayed as “1:1”, "1:2", "1:3"etc.
• Control Station is not displayed on Dispatcher Console
• No Internet connection when Control Station is connected
• Problems with reading the radio via CPS

Sound quality

• ASUS Xonar audio initialization error
• Telephone subscribers can hear themselves through interlocutor / Echo effect on subscriber radio
• Unacceptable sound quality
• No sound
• Sound quality becomes worse and worse

Subscribers

• How To Change Subscriber Status

Telephone interconnection

• SMARTPTT PLUS PHONE CONNECT vs SMARTPTT PLUS SIP-10 (20)
• Sound in phone call is going one way or totally absent
• Radio subscriber cannot initiate/end a phone call
• Radio receives incoming call, but pressing PTT gives "channel busy" signal