Problems with reading the radio via CPS
I connected Control Station via USB cable to the PC. But for some reason I cannot read it in MOTOTRBO CPS Software
1. MOTOTRBO Radio in Device Manager
Make sure that MOTOTRBO Control Station is installed properly on the computer where SmartPTT Radioserver Configurator is installed.MOTOTRBO Radio should appear in Device Manager Window. (Right-click on Computer icon and select Manage. In the list of System Toolsselect Device Manager abd click on Network Adapters and see MOTOTRBO Radio connected)
2. MOTOTRBO Radio in Network Connections List
Make sure MOTOTRBO Control Station is installed properly on the computer where the radioserver is installed (MOTOTRBO Radio connection should appear in the state Connected in the Network Connection Properties window).
3. TCP/IPv4 and Metric
In the network connection properties of MOTOTRBO, which is created automatically at connecting the control stations to the computer via USB, disable all the interfaces except for TCP/IP v4.
Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties and then Advanced.
Specify Metric 500 for MOTOTRBO Radio Network Connection
4. Firmware Version
All MOTOTRBO radios and repeaters working in the radio system must use the same firmware version.
The required firmware version for DP/DM 3000 is "R01.08.32" or higher; The required firmware version for DP/ DM 4000 and SL radios is «R02.00.00» and higher.
Note. In firmware version R01.08.32 the following error was corrected by Motorola: USB Read/Write error when used with Windows OS (predominately Windows 7).
5. USB slot
Try to use another USB slot.
6. USB Cable
Please, note that if you try reading a portable radio of DP4000 series, it is highly recommended to use a PMKN4012B cable. Note the "B" at the end. "A" series cable is for DP3000 series radios, and will have problems reading DP4000 series radios.