SmartPTT Technical Support Center
Dear customer! Welcome to SmartPTT Technical Support Center!
Here you find the latest information about our products, complete documentation of SmartPTT (documents, manuals, articles, questions and answers). Also here you can get expert technical support from our engineers!
General documentation
General Terms of Use
Documentation
SmartPTT Enterprise
SmartPTT PLUS
SmartPTT Mobile
SmartPTT Express
RG-2000
RG-1000e
- ★ RG-1000e Installation and configuration guide R3.0.1
- ★ RG-1000e Migration to Firmware R3.0
- RG-1000e Configuration for APX radios
- RG-1000e Configuration for CDM radios
- RG-1000e Configuration for Mototrbo radios
- RG-1000e Configuration for MTM5000 radios
Additional accessories
- Cable preparation guide for DM1000 and DM2000 series radios
- Microphone Connector
- SmartPTT Welcome Image Upload Guide
- SmartPTT Welcome Image for MOTOTRBO portable, mobile, and SL series radios
- External PTT Pedal Circuit (RS232)
- Analog Radio Connection Circuit (RS232)
Manuals & Guides
- ★ Report Tool
- ★ How to configure Redundant Radioserver
- ★ How to Install RG1000e Driver
- ★ SmartPTT Radioserver Configuration Guide on Connect Plus
- ★ MOTOTRBO Telephone Interconnect
- SmartTPTT Indoor Positioning System
Knowledge Articles
IP Site Connect (IPSC)
Capacity Plus Single Site
Linked Capacity Plus
Capacity Max
Control Stations
Logging
Location Service (GPS)
- ★ Offline Tile Maps with Taho
- How to create Offline Map
- How to create Raster Map
- GPS Coordinates are not displayed on the map
- Enhanced GPS
- CSBK Data
Telephone interconnect
SmartPTT Services
- Sign In / Sign Out - User Authorization
- MNIS Data Gateway Relay
- Bridging Radio Networks across Different SmartPTT Radioservers
- Update Guide of unsupported SmartPTT versions
- SmartPTT Email Gateway
- SmartPTT SQL Server Authorization
Calls and Sound
Miscellaneous
- ★ Automatically restart of SmartPTT Radio Server
- How to find information about installed license
- Remote Desktop Connection configuration
- Disconnection of SmartPTT Dispatcher while the other one is connecting
- Emergency mode settings
- Dispatcher is not running, radioserver configurator is blank and has critical error
Top Support Answers
Other
- Dispatcher cannot connect to its database on first start
- Installation error
- Simultaneous Voice Calls from Dispatch Console
- SmartPTT Radio Service fails to start
- Database is not created on Dispatcher Console
- No connection between Dispatcher Console and Radioserver